General Terms and Conditions of Webshop

ARTICLE 1       DEFINITIONS

In these General Terms and Conditions  the following terms shall be capitalized. These terms shall mean:

‘Reflection period’: the period within which the Customer may use its right of withdrawal.

'Right of withdrawal': the option of the Customer to withdraw from the distance agreement within the reflection period.
SPI/DDI uitgeverij, named hereafter Massad with its authorised registered office and located at Londenseplein 74, 3332 SK in Zwijndrecht (visit only by pre-arrangement and appointment), registered in the Trade Register of the Rotterdam Chamber of Commerce under number 23078257
VAT number: NL814010180B01

'Customer’: a natural person not acting in the exercise of a profession or business who concludes a distance Agreement with Massad or a natural person acting in the exercise of a profession or business who concludes a distance Agreement with Massad.

‘Agreement’: any agreement concluded between Massad and the Customer in the context of an organized distance sales or service system without the simultaneous physical presence of Massad and Customer and which, up to and including the moment at which the agreement is concluded, makes exclusive use of one or more means of distance communication.

 ‘Acknowledgement of receipt': the acknowledgment of receipt, as defined in Article 3.2 of these Terms and Conditions.

‘Product(s)’: the Product or Products that at the conclusion of an Agreement between Massad and the Customer by or through the Massad Webshop shall or should be delivered to the Customer within an agreed period, for which Customer shall pay a certain price;

‘Terms and Conditions’: these general terms and conditions of webshop.

'Website': www.massad.com/webshiop, where Massad sells products to both national and international customers. 

ARTICLE 2       SCOPE

2.1 These Terms and Conditions apply to all distance offers, orders and Agreements concluded with the Customer through the Website of Massad and where Massad is the supplier. The Customer expressly accepts these Terms and Conditions when concluding an Agreement between the Customer and Massad, through the procedure as described in Article 3 of these Terms and Conditions.
2.2 Before the distance Agreement is concluded, the text of these Terms and Conditions shall be made available to the Client in such a way that it can be easily stored on a durable data carrier by the Customer.

2.3 Deviations from the provisions of these Terms and Conditions may only take place with the written approval of Massad, in which case the other provisions of these Terms and Conditions shall remain in full force.

2.4 All rights and claims, as stipulated in these Terms and Conditions and in any further Agreements on behalf of Massad, are also stipulated on behalf of intermediaries and other third parties engaged by Massad.

2.5 Massad has the right to change these Terms and Conditions and the content of its Website.

ARTICLE 3       OFFERS/AGREEMENTS

3.1 If Massad should increase the purchase price of the product pursuant to a statutory regulation or a final and nonappealable court ruling, it will notify the Customer of this immediately in writing (by letter or e-mail). The Customer shall, in such case, be entitled to terminate this Agreement by giving written notice to the Massad (by letter or e-mail) The Massad is not bound by its offer in the event of printing, typographical or programming errors in its catalogues, mailings or on the Website. The Massad is not liable for the consequences of inaccurate or incomplete information in its catalogues, mailings or on the Website.

3.2 The Agreement is concluded at the time of acceptance by the Customer of the offer and the fulfilment of the corresponding conditions. If the Customer has accepted the offer electronically, the Massad shall immediately confirm receipt of the acceptance of the offer electronically. Until the receipt of this acceptance has been confirmed, the Customer may terminate the Agreement.

3.3  Massad may investigate, within the statutory parameters, whether the Customer can meet its payment obligations and investigate all those facts and factors that are important for the responsible conclusion of a distance Agreement. If  Massad on the basis of this investigation has sound reasons for not entering into the Agreement, it is entitled to refuse an order or request giving reasons or to attach special conditions to the performance of the Agreement.

3.4 The Acknowledgement of receipt shall in each case contain the following information:
(a) a description of the Product that is purchased by the Customer and the number of Products purchased by the Customer;
(b) the price of the Product(s), including taxes;
(c) the name, residential address, delivery address of the Customer(s) where the Product(s) should be sent, billing address (if different from the residential address and/or delivery address), e-mail address and telephone number of the Customer;
(d) any costs of delivery;
(e) the order number of the Agreement.

3.5 The Agreement contains all arrangements made between the Customer and Massad and replaces all previous Agreements, schemes and/or arrangements between the Customer and Massad.

3.6 The administration of Massad applies as evidence, subject to evidence to the contrary, of the Orders placed by the Customer to the Massad, of payments made and of deliveries carried out by  Massad. Massad recognizes that electronic communication can serve as evidence. By accepting these Terms and Conditions, this is also recognized by the Customer.

ARTICLE 4       TRANSPORT AND DISPATCH COSTS

4.1 All prices for the Products are in Euros and include turnover tax (VAT) and other levies imposed by the government. Transport costs are calculated separately, depending on the destination and the total amount of the order and are provided to the Customer before the Customer concludes the Agreement:
€ 3.95 per personal order (visitor) dispatched within the Netherlands;
€ 4.95 per internal order (employee of Massad) dispatched within the Netherlands;
€ 14.95 per item for dispatch outside the Netherlands, but within the European Union;
€ 24.95 per item for dispatch outside the European Union.

4.2 not applicable

4.3 Massad determines the mode of delivery and is entitled to deliver orders in parts.

4.4 The risk during the transport of the Product ordered by the Customer is for Massad. At the time physical possession of the Product is taken, the risk of the Product passes to the Customer, subject to legal obligations that cannot be excluded by Massad.

4.5 For orders from abroad, any applicable bank charges, turnover tax and import duties are for the account of the Customer. A Customer from abroad may not pay by direct debit authorisation.
ARTICLE 5       DELIVERY TIME

5.1 If  Massad and the Customer have not agreed on a specific delivery date in the Agreement, the delivery of the Product within the European Union shall take place as soon as possible and in any event not later than thirty calendar days after the conclusion of the Agreement. Delivery outside the European Union shall take place within a reasonable period of time.

5.2 If the agreed delivery period, for any reason whatsoever, is exceeded by the Massad, the Massad shall immediately notify the Customer of this in writing (by letter or e-mail). In such case, the Customer may request the Massad to make the delivery within an additional period which is appropriate in the circumstances. If the Massad does not make the delivery within the additional period, the Customer is entitled to terminate the Agreement.

5.3 The payments made by the Customer in the context of the performance of the Agreement which is cancelled by Customer, pursuant to Article 5.2 of these Terms and Conditions, shall be repaid to the Customer by Massad within 14 calendar days after the Massad has received the request referred to in Article 5.2.

5.4 If the Customer has sustained demonstrable damage as a result of the Massad exceeding the delivery period, Massad shall reimburse the Customer for this damage to a maximum amount of the invoice amount, irrespective of whether the Customer has terminated the Agreement with Massad.

ARTICLE 6       RIGHT OF WITHDRAWAL
6.1 After the Customer has received the Products ordered by it, the Customer is entitled to terminate the underlying Agreement with Massad within 14 calendar days after receipt of this Product. The Customer is not required to give a reason for this. This provision does not apply to Products:

a. that are altered by  Massad in accordance with the Customer's specifications;
b. that are clearly of a personal nature;
c. that by their nature cannot be returned;
d. that quickly become obsolete or spoil;
e. for which the price depends on fluctuations in the financial market, over which  Massad has no influence;
f. such as individual newspapers and magazines;
g. such as audio and video recordings and computer software of which the Customer has broken the seal;
h. products used for insertion or genital use

6.2 If the Customer wishes to terminate the Agreement pursuant to Article 6.1 of these Terms and Conditions, the Customer should inform Massad of this in writing (by e-mail or letter). The Customer is required to return the Product to  Massad as soon as possible or within 14 calendar days. The Customer must bear the cost and risk of returning the Product.

6.3 The payments made by the Customer at the time that the Customer cancels the Agreement with  Massad, pursuant to Articles 6.1 and 6.2 of these Terms and Conditions, shall be repaid by Massad to the Customer within 14 calendar days after Massad has been informed of the decision by the Customer to cancel the Agreement, including delivery charges (but excluding any additional costs resulting from the choice of the Customer for a different delivery than the cheapest standard delivery provided by the Massad). Repayment shall be made by the same method of payment used by the Customer in the original transaction, unless the Customer has explicitly agreed otherwise; in both cases no fee will be charged to the Customer for such repayment.

6.4 If a Product is returned that, in the opinion of Massad, has suffered damage or has been reduced in value as a result of the treatment of the Product(s) which exceeded that which was necessary to determine the nature, characteristics and functioning of the Product(s), then the Massad shall notify the Customer of this in writing (by letter or e-mail). Massad is entitled to deduct the reduction in value of the Product as a result of this damage from the amount payable to the Customer

ARTICLE 7       NO GOOD, MONEY BACK

7.1 If, within 30 calendar days after the Customer has received the Product, the Product is found to have a defect or the Customer is of the opinion that the Product does not reasonably meet its requirements, the Customer has two options:
(a) the Customer may request Massad in writing (by letter or e-mail) for the repair, replacement or the delivery of the missing or defective part of the Product; or
(b) the Customer may terminate the Agreement with Massad, by informing  Massad of this in writing (by letter or e-mail).

7.2 If the Customer asks Massad to repair, replace or deliver the missing or defective part of the Product, the Customer must return the Product to Massad. Massad shall then repair, have repaired or replace the Product within a reasonable time after it has received the Product from the Customer and send it back to the Customer. The cost of the return shipment by the Customer, the replacement and/or repair of the Product, and the return of the Product to the Customer shall be for the account of  Massad, unless it is plausible that the missing (part of the) Product or the defect to the Product is attributable to the Customer or is otherwise for the account and risk of the Customer. In such case, Massad is not required to repair the defect to the Product or add the missing part to the Product. In such case, Massad shall return the Product to the Customer in the same condition as that in which it received the Product from the Customer.
7.3 If the Customer terminates the Agreement on the basis of Article 7.1 (b) of these Terms and Conditions, the Customer must immediately return the Product to Massad. The costs of the return dispatch are for the account of Massad. The purchase price of the Product shall be refunded within 14 calendar days to the bank account of the Customer. Article 6.4 of these Terms and Conditions applies to this paragraph.

ARTICLE 8       GENERAL

8.1 The Customer must respect all intellectual property rights of the Product delivered by Massad.

ARTICLE 9       GUARANTEES

9.1 The Products supplied by Massad have a guarantee. This is a guarantee as is provided by the manufacturer for its Products. This guarantee does not affect the rights of the Customer arising from the law, these Terms and Conditions or the Agreement.

ARTICLE 10     COMPLAINTS

10.1 All complaints related to the delivery, quality and condition of the Product or any other complaint shall be dealt with by Massad.

10.2 The Customer must make a complaint known to the Customer Service department of Massad (details are listed in Article 12 of these Terms and Conditions).

10.3 Massad shall attempt to resolve the complaint within 14 calendar days. If a complaint requires a foreseeably longer time for processing, Massad shall inform the Customer of this within the period of 14 calendar days after receipt of the complaint and indicate when the Customer can expect to receive a more detailed response. Massad shall inform the Customer of this in writing (by letter or e-mail).

ARTICLE 11     PRIVACY

1.1 Massad respects the privacy of the Customers of its site and ensures that the personal data provided to Massad is kept confidential. Massad acts hereby in accordance with the relevant provisions of the Data Protection Act (Wet Bescherming Persoonsgegevens). Massad uses the personal data to process orders as quickly and easily as possible and provide Customers with the most complete service possible through the Customer Service department. Furthermore, the Massad shall not sell or trade any data provided to it to third parties. The data of the Customer shall only be made available to third parties that are directly involved in carrying out the order.

11.2 Massad has registered the processing of personal data with the Data Protection Authority (College Bescherming Persoonsgegevens), under number .... More information about the Data Protection Authority and privacy can be found at http://www.cbpweb.nl.

11.3 The Customer may inspect his or her personal data at any time by submitting a written request (by letter or e-mail) to this effect to Massad, webshop department. In such case, Massad shall provide the Customer with an overview of his/her personal data held by Massad webshop within 4 weeks. If the Customer believes that his or her personal data should be corrected, supplemented, deleted or protected because it is factually incorrect, is irrelevant for the above purpose (see paragraph 11.2 of these Terms and Conditions) or is processed in violation of a statutory regulation, the Customer should notify  Massad of this in writing (by letter or e-mail), in which the Customer indicates that his or her personal data should be corrected, supplemented, deleted or protected. If the Customer wishes his or her personal data to be improved and/or supplemented, the Customer shall include these improvements/additions to his or her personal data in its notification. In all cases, the Massad shall immediately comply with the instructions of the Customer, unless  Massad is unable to do so. In such case, the Massad shall remove the personal data of the Customer from its file(s). Massad shall instruct any third parties, to whom the personal data of the Customer has been provided, to process any changes, protection or deletion of the personal data of the Customer.

ARTICLE 12     THE MASSAD CUSTOMER SERVICE DEPARTMENT

All correspondence based on these Terms and Conditions should take place with: 

SPI-DDI Uitgeverij v.o.f.
Postbus 3411
3003 AK Rotterdam, The Netherlands
Office located at Londenseplein 74
3332 SK Zwijndrecht, The Netherlands - visit by appointment only
info@massad.com
Customer Service department telephone number: +31 (0)78 620.9180 during workdays from 10:00 AM tro 17:00 PM

ARTICLE 13     APPLICABLE LAW, MEDIATION AND DISPUTES

13.1 All Agreements concluded with Massad are governed by Dutch law.

13.2 In principle, the courts have jurisdiction to hear disputes between the parties unless the parties agree otherwise.
 
13.3 In the event of a conflict between Massad and a Customer, a natural person acting in the exercise of a profession or business, then the Rotterdam Court is authorised to take cognizance of the dispute.

13.4 In the event of a conflict between the Massad and a natural person not acting in the exercise of a profession or business, then a court located in the capital of the country where the individual has his actual residence has jurisdiction.